Setting up support for your schools

Support on all levels is key to success for Data Rollup and accurate reports. The conference is the main support for schools. This includes helping them resolve Data Rollup errors. Conference and Union level individuals who need assistance should contact Martha Ban via the Zen Desk Chat (adding _new at the end of the Error Report). You will be able to chat directly with Martha regarding the error. If she is off-line, forward the school's ticket to DataRollup Support at: datarollup@nadeducation.zendesk.com.

 

Conference Data Rollup Support Setup

Be sure the contact information is correct for the individual who is supporting the schools with errors.

  1. In Data Rollup, Click on the “Conference Data” link.
  2. Verify the information given is correct. To edit the contact information, click on the “edit” link at the end of the line.

 

 

 

Clicking on the “Download CSV” link will give you the data file necessary for IOWA Barcode Labels. You may find this file useful for other areas in your job.

 

 

See the rest of this section for tools to use in resolving errors – as well as to share out with your schools.

Conference User Guide

Secure Files // Errors

NORTH AMERICAN DIVISION

OFFICE OF EDUCATION

12501 Old Columbia Pike

Silver Spring, MD 20904-6600

Phone: 301-680-6440

FAX: 301-680-6463

updated: 083018.001